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What We Keep Before You Open

This page explains how gdl88 handles your personal details, cookie choices, and account records before and after you open an account.

Account dataCookie choicesChange requestsMalaysia law

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How Your Data Stays Managed

gdl88 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy covers the personal details you share when you create or use an account, the device data that reaches our systems, cookie records from your browser, and the request logs that help us answer support messages. If you use Touch 'n Go, GrabPay, Boost dan

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FPX, we keep only the transaction references needed to match a payment, settle a dispute, or confirm a change you asked for. We may also store IP address, login time, and browser type to keep the access trail accurate and to spot repeated failed logins. We
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hold each record for as long as we need it for account handling, audit checks, or legal duties, then remove it or isolate it from active use. Where access or eligibility matters, it depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUESTS AND CONTACTS

Where Your Privacy Requests Go

If you want to see what we hold, correct an error, or ask how long a record stays in storage, reach us through chat, email, or the form in your account. We may ask for a quick identity check before changing anything, because privacy requests must match the right file. Where local law sets limits or extra steps, we follow it and act where local law permits.

Team online

Live chat

Use chat for quick privacy requests such as data copies, correction, or account-access questions. We may ask you to confirm your identity before we release anything that links to your account.

Email

Send a written request if you want a record of what you asked us to change, remove, or explain. Include the email tied to your account so we can locate the right record.

Account form

The form inside your account is useful for updates to contact details, contact preferences, or storage questions. We use it to track your request and answer within a clear paper trail.

DATA CARE ROUTINES

How We Handle Data Safely

We design our privacy handling around three things: collecting only what we need, keeping it in a controlled system, and using it only for account work, support replies…

Collection scope

We keep the collection list narrow: contact details, login records, device data, cookie markers, and support messages.

Login logs

Access time, IP address, browser type, and device model help us spot unusual sign-ins and keep a clear trail if…

Cookie controls

Cookies remember your session and selected language so the page does not reset every time you move around.

Payment records

When a record passes through Touch 'n Go, GrabPay, Boost dan FPX, we store the reference needed to match the…

Retention rules

We hold data only for as long as account handling, dispute work, tax duties, or legal duties require.

Change requests

To correct, erase, or limit a record, send the request through your account or support.

Questions About This Policy

These answers explain how the policy works for your data, your records, and your requests. If your situation needs a different handling path, contact us directly and we will point you to the right channel. Where local law shapes what we can do, we follow that rule and explain the result clearly.

It covers the data linked to your account, cookie use, login records, support messages, and the way we store or delete records. It also explains how we handle requests, where local law allows us to act.

We may collect your name, contact details, login credentials, device details, IP address, browser type, cookie markers, and messages you send us. If you use a payment rail, we may keep the matching reference.

Cookies keep your session active, remember your language choice, and let us see whether a page loaded as expected. You can clear them in your browser, though some settings will reset after that.

We keep each record for the period needed for account handling, dispute records, legal duties, and fraud checks. After that, we delete it or move it out of active use.

Yes. Send a request through chat, email, or the account form, and tell us what needs to change. We may ask for identity proof before we alter the file.

We may share limited data with service providers that help run storage, messaging, checks, or payment matching, and we may disclose it if a law or court order requires it.

When access or eligibility is affected by local law, we follow the rules that apply in Malaysia and act only where local law permits. If a request cannot be completed, we explain why.

What We Keep Before You Open

Where Your Privacy Requests Go

Live chat

Email

Account form

How We Handle Data Safely

Collection scope

Login logs

Cookie controls

Payment records

Retention rules

Change requests

Questions About This Policy

01 What does this policy cover?

02 What personal data do you collect?

03 Why do you use cookies?

04 How long do you keep my data?

05 Can I change or erase my data?

06 Do you share my data with others?

07 What if access rules differ by country?

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